When faced with a no hot water situation, it is of utmost importance that you deal with the situation immediately. This is in order to get your hot water up and running again, and also, so as to avoid any possible damage to your home from a potential leak coming from the hot water unit. The circumstances of your no hot water issue will depend on a variety of factors, including ; the age of the hot water system, the type of water heater and its capacity, and, whether or not it has been serviced regularly. This article offers advice and includes some of the main issues to help get you through your no hot water difficulty, and ultimately help resolve the problem efficiently.
No hot water OR No water coming out of hot water taps at all
So, what do you do when you have no hot water ? Prior to calling a repairman, the best way forward is to write down a brief description of the problem at hand, so that the repairman is able to better prepare for your job.
- So, for example, you may have no hot water at all throughout the house (i.e. the water coming out of every single hot water tap is cold). This should be noted and brought to the attention of your repairman when phoning through the job.
- Whilst on the subject of no hot water, it is crucial not to get this confused with a similar situation in which you have no water from the hot water taps whatsoever. This will be treated in a different way to a no hot water circumstance, and so just to reiterate, it is essential that you give an exact job description to your repairman.
Hot water system details
The repairman should also be made aware of the specific details of your hot water system, such as:
- brand (e.g. Rheem, Dux, Rinnai, or Bosch)
- type (e.g. Electric, Gas, or Solar)
- model number
- date of manufacture
- location of hot water system
This information will automatically notify the repairman of all the necessary details of your water heater. These water heater details can also become important in the sense that some companies have experts on board who specialise in the repair of certain types of hot water systems.
So, if indeed you have an electric storage tank, you may want to get it serviced by a tradesman who is an absolute expert, specialising in the repair of electric hot water systems. That is, some repairmen are only familiar with electric water heaters, whereas others may only be familiar with gas water heaters. However, it is best to get a specialist hot water company to do this job as they will be familiar with all types of water heaters, and will even be prepared to replace your water heater immediately if it is required.
The number of times you will have no hot water during the life of the hot water system
It is not uncommon for you to encounter your first “no hot water” situation after as little as 2 years from the time of installation of the water heater. This will largely depend on the:
- way in which your services to the house or apartment are set up
- quality of the water heater
- installation performed by the installer
- degree in which the water heater is being used by the occupants of your home, and
regular servicing of the water heater
However, statistics suggest that your hot water system would need a no hot water repair around 2-3 times (on average) during the course of its life.
Leaking hot water systems
You should also check to see if the water heater is leaking because, if it is, then it is important to let the repairman know of the exact location of the leak. For instance, the leak may be coming from the top of the tank, or it may be coming from the bottom of the tank. If the leak is coming from either the very top of or the base of the tank, then this will normally mean that the tank needs replacing, especially if the tank is more than 7 years old. However, this will typically happen at some point between 8 to 10 years after your water heater has been installed. This being the average lifespan of all hot water systems, regardless of quality and type.
This precise explanation of from where the leak is coming, will be vital information for the repairman. For example, in the case of a leak coming from behind the electrical panel of an electric water heater, this could mean either a leaking element OR a burst tank. Only an onsite inspection by the repairman will determine whether the hot water system can be repaired or whether it needs replacing. it is highly likely that it would be in need of complete replacement.
Phone a trustworthy hot water company for a quote
In addition to the above, and, in the event of a no hot water situation, your hot water system details would enable the repairman to provide you with a quote to get your hot water back on. When phoning a reputable (trustworthy) hot water company, it should be possible (the majority of the time), to get a quote over the phone, even before the repairman arrives on site. This is advantageous, in that you will at the very least have a guide as to how much your repair is going to cost, to get your hot water back on, before you commit to booking in the job. The information you provide will also allow the repairman to arrive on site well prepared, in anticipation of the exact nature of the repair. For example, what parts, if any, will be required to get your hot water returned to normal.
You should make the job description / hot water system details as accurate as possible, as the more accurate the information, the more accurate the quote will be. This accuracy of information is important because it will also allow for an accurate and professional finish to the job, without incurring any costly delays. Just a side note, even so, an important one, is to make sure that your chosen repairman has a full plumbing license. If your hot water system is electric, then you should ensure that he is equipped with both a full plumbing and electrical license.
One such company who can provide you with an excellent hot water service that is unsurpassed, is (business name removed). They have become leaders in the hot water industry over the last 30 years, with numerous legitimate customer testimonials, and are award winners for their excellence in the field. In fact, upon phoning their office you can be assured to be greeted by a friendly professional member of staff, who will methodically talk you through your no hot water situation in order to accurately quote you on the job at hand, and at the same time, organise for an appropriate repairman to come to your place, always at your convenience. By the way, due to their expertise in the field, (business name removed) can also help with hot water system installations, should your water heater be in need of replacement.
For further information on what to do if your hot water system bursts please refer to the article (what to do when your hot water system bursts). They provide a 24/7 emergency service, and so you can be rest assured that you will be treated promptly. This attention to being both professional and prompt can be a god send at times, especially, for example, when it comes to that unexpected infuriating moment, in the shower, when you run out of hot water. Getting a no hot water job rectified can also become super urgent, if for instance, you have a family with kids. However, regardless of your personal circumstances, you will still want your hot water back on as soon as possible.
Regular servicing of your hot water system
It is worth your while keeping a note in your diary as to when you should have your hot water system serviced. The regular servicing of your water heater will keep ongoing costs to a minimum and will ensure that it is working at its optimum level. If you have an electric or gas storage tank, the norm would be to have it serviced once every 3 years. If you have a gas continuous flow unit, then this should also be serviced once every 2-3 years as they tend to get clogged up, which will affect its performance.
In conclusion, we hope the above information helps you get the best advice and service during the life of your hot water system, and that it guides you when faced with a no hot water situation.